Experience Required: 2–5 years
Location: Head Office – Lower Parel, Mumbai
Industry: Shipping
CTC: As per experience and industry standards
Education Qualification: Graduate in any discipline
Role Summary:
The Customer Support Executive will be responsible for assisting users of the MMD3 portal, handling customer queries, resolving issues, and ensuring a smooth customer experience.
Key Responsibilities:
- Handle customer inquiries related to the MMD3 portal via IVR or email.
- Assist customers in registration, login, and navigation of the portal.
- Resolve issues related to Shipping bill, VGM, Form 13 and Forwarding Note submission,error messages, or transaction failures.
- Escalate technical issues to the IT/technical team and follow up until resolution.
- Maintain records of customer interactions and feedback.
- Provide guidance on tariff, billing, and compliance processes related to MMD3.
- Ensure high customer satisfaction through professional communication and timely support.
- Familiarity with ICEGATE, shipping documentation, or VGM submission.
- Basic knowledge of MS Office and ticketing systems.
Required Skills & Qualifications:
- Graduate in any discipline (preferred: Commerce, Logistics, or IT background).
- 2–5 years of experience in customer service/helpdesk (shipping, logistics, or portal support preferred).
- Good knowledge of online portals, data entry, and documentation processes.
- Excellent communication skills (English and Hindi; regional language is a plus).
- Problem-solving skills with attention to detail.
- Ability to work under pressure and handle multiple queries simultaneously.
How to Apply:
Interested candidates can share their CVs at hrhead@mastergroups.com